Patient Experience

The Department of Surgery at the University of Toronto is committed to developing a patient-centered approach to improve the surgical experience at the University’s teaching hospitals. In order to meet this objective, the Best Practice in Surgery developed a Patient Advisory Committee (PAC). This committee is led by Dr. Erin Kennedy and the steering committee includes Dr. Jaime Escallon, Dr. Mary-Anne Aarts, Dr. Rahima Nenshi, Dr. Robin McLeod, Lucia Vanta, Dr. Adena Scheer, Dr. Karen Wong, Dr. Nam Le, and Marg McKenzie. The workshops were funded, in part, by a CIHR grant.

Take the Top 5 Challenge!

We challenge you to try to implement as many of the Top 5 Things Surgeons can do to Improve the Surgical Experience for Patients on the below list over the month of June. Please send us your feedback to and we will include your experiences in our upcoming newsletter. We will have a draw at the end of the month and the person with the best implementation story will receive a prize! One early adopter implemented recommendation 5- calling the patient after discharge. He reported that patients were thrilled to hear from him, and it only took 30 minutes to call them all!